Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1-2 business days. Delivery times vary based on location and shipping method:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
You’ll receive a tracking number via email once your order ships.
Before your order is shipped, you can update your shipping address. If your order is already in transit, please contact our support team as soon as possible
After your order ships, you’ll receive a tracking number via email. Use this number on our website or the courier’s website for real-time updates.
No, we do not store credit card details. All payments are processed securely through our payment gateway.
Sales tax is applied at checkout based on your shipping address and local tax regulations.
Yes, we offer international shipping! For worldwide shipping inquiries, please email us at info@motlinfashionconcepts.com, and we’ll provide the best shipping options for your location.
We try to ship all items together. However, for large orders or items from different warehouses, your order may arrive in multiple shipments.
If you need to swap an item
Returns and Exchanges
We accept returns for non-customized orders within 14 days of delivery. To qualify for a return, the following criteria must be met:
- The return request must be made within 14 days from the delivery date.
- The item must be in its original packaging, tamper-proof, unused, and undamaged.
- The buyer is responsible for return shipping costs.
Once we receive and inspect the returned item, we will process the refund within 7 business days.
Which items are non-returnable?
- Customized or personalized items (as they are made specifically for you).
- Items that are used, damaged, or not in their original packaging.
If you receive an incorrect item, please contact our support team with your order details, and we will arrange a replacement at no additional cost.
If your item arrives damaged, take clear photos and email our support team immediately. We will review the issue and provide a replacement or refund.
Once your return request is approved, we will provide you with the return shipping address and further instructions via email.
You can reach us via:
- Email: support@motlinfashionconcepts.com
- Live Chat: Available on our website
If your order hasn’t shipped yet, please contact us immediately to update your address. Once shipped, changes may not be possible.
Orders can be canceled or modified within 2 hour of purchase. Once processing begins, we may not be able to make changes.
Yes! If an item is currently unavailable, you can place a pre-order, and we will notify you when it is ready to ship.